# UX/UI and product design to make use simpler

<https://www.thecave.pt/services/ux-ui-design>

An interface needs to help someone do something. We work on journeys, information organisation and visual details so every action has an understandable place. We can improve an existing product or design a new experience, from initial flows to preparation for development.

[Talk about my product](https://www.thecave.pt/contact?service=ux-ui-design)

[See how it works](https://www.thecave.pt/services/ux-ui-design#how-we-work)

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## Who this service is for

For teams creating a product, reviewing an interface or solving usability difficulties. This might be a website where information is hard to find, an application with interrupted journeys or an internal tool that needs too much explanation. We also work where features are defined but still need to become a consistent experience for the people using them.

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## What we will address

Buttons, forms and tables are parts of a journey. If organisation is confusing or the system does not explain what happened, people hesitate, repeat actions or seek help. We analyse tasks and decisions at each stage to design an interface that presents the information needed and responds clearly to actions.

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## What we do

- **Understand the context of use.** We gather goals, tasks, limitations and available evidence about current difficulties.
- **Organise the experience.** We define navigation, information hierarchy and journeys for priority scenarios.
- **Design and prototype.** We work on screen structure and how people move from one stage to the next.
- **Develop the interface language.** We define components, states, supporting content and behaviour at different screen sizes, considering readability, focus and keyboard navigation.
- **Review use.** We evaluate journeys and, when included in the project, test with people representative of the audience.

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## What you receive

- The journeys and information structure included in the project.
- Screens and prototypes that make the main interactions navigable.
- Components and states needed to keep the designed interfaces consistent.
- Specifications for behaviour, content and adaptation to intended devices.
- Development notes and a record of relevant decisions.

Research depth, journeys covered and delivery detail are defined around the product’s stage and the team’s needs.

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## Example application

**Illustrative example.** In an internal requests panel, each request’s state should help explain what happens next.

| State | Information shown | Available action |
| --- | --- | --- |
| Under review | Owner and submitted information | View request |
| Information needed | What is missing and who requested it | Complete information |
| Approved | Decision and next steps | View approval |

The design defines information, text and actions for each state. It also considers what appears when there are no requests or a change cannot be saved. These moments are as much part of the experience as the main screen.

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## How we work

1. **Identify the tasks.** We understand the audience, product and journeys needing attention.
2. **Structure the options.** We organise information and explore solutions through flows and initial screens.
3. **Prototype and review.** We make interactions navigable, gather feedback and adjust what needs attention.
4. **Prepare implementation.** We deliver the designs, states and rules the development team needs to understand.

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## Frequently asked questions

### Can I commission design only?

Yes. We can hand UX/UI work to your development team or define a project that also includes implementation. In either case, we agree the delivery format and detail so the work can continue.

### Can you improve a product already in use?

Yes. We start by understanding problems and the parts that already work. Scope can focus on one journey, an area of the platform or a broader review. The way changes are introduced should consider people already familiar with the product.

### Does this include research and user testing?

Those activities are defined according to the project’s questions, audience access and available resources. We specify which methods will be used and what we aim to learn. When evaluation uses only expert review, that distinction is made clear in the delivery.

### We already have a visual identity. Does it need to change?

We can work with the existing identity and adapt it to the interface’s needs. We review readability, hierarchy, components and states to understand what is missing. A brand change enters the project only when there is a need and an agreed scope for it.

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## Let’s talk about your project

Show us your product or describe what you want to build. Tell us who uses it and which task is most difficult today. From there, we define the journeys and depth of the work.

[Talk about my product](https://www.thecave.pt/contact?service=ux-ui-design)

## Related services

- [Back offices and admin panels](https://www.thecave.pt/services/admin-dashboards)

- [E-commerce development](https://www.thecave.pt/services/ecommerce)

- [CMS and content systems](https://www.thecave.pt/services/cms-development)